We recently announced that WOW! Internet, Cable & Phone, a leading broadband provider in the USA, plans to deploy Intraway’s Symphonica orchestration platform as part of WOW!’s digital transformation initiative. Initial deployment will be focused on Business Services, with Residential Services targeted for future phases of the deployment project.
Here’s what WOW! is looking forward to achieving with Symphonica:
- Improved efficiency per transaction in the fulfillment process.
- Increased effectiveness in the fulfillment process — attaining higher throughput and quality during Service Delivery.
- Reduced YOY operation cost growth.
- Implementation of a framework that allows increased agility in deploying new services.
- Improved customer experience during the service lifecycle by setting the framework to support future operation models such as: Self-care, self-provisioning, APIs for easier integration into analytics and advanced diagnostic tools.
We created this short video to provide a quick overview of the whole activation and provisioning process. Take a look!
To learn more about the partnership between WOW! and Intraway, read our press release here.