Customers have been used as primary alarm points for networks for too long. What if CSPs could see what customers are experiencing with their networks?
A fantastic Customer Service QoE not only helps you to maintain current customers but it also helps you win new clients. Read our recommendations for Customer Service QoE success!
The ability to measure, analyze and understand user sensations and experiences is essential for provider’s growth and continuous improvement. Nevertheless, getting QoE insight on the visualization experience of these OTT platforms is a huge challenge for providers.
Communications providers have a huge opportunity to grow revenue and decrease churn by focusing on customer-centric strategies. Learn three things you’ll have to consider to begin.
Every day, MSOs face the considerable challenge of keeping their customers happy. Not only by providing high-quality service but also by playing a major role in facilitating their daily life and freeing up more of their customer’s time. Customers do not want to waste valuable time on repetitive, administrative tasks and procedures, which translates into less happy customers and deactivations or loss of loyalty.
When talking about customer experience, before you can improve it, you need to measure it. The only way to pull this off is to turn subjectivity into actionable metrics.
In the interest of accountability, it’s important for governments to both provide reliable data on broadband provision in their country, and to ensure that Internet regulations are being enforced. This blog post takes a closer look at country-specific regulations, and what implications such regulations have for ISPs.
In the last few years most of the cable industry has been deploying Wi-Fi gateways on a large scale. But most of the monitoring and troubleshooting has been on traditional Quality of Service measurements, not on the customers’ actual quality of experience (QoE).
This Technical Paper prepared for SCTE/ISBE analyzes some of the lessons learned from Wi-Fi residential deployments done by cable operator and proposes a set of new tools to have both real time monitoring and historical dashboards of key parameters of Wi-Fi services.