With the ever-changing progress in technology, automatic firmware updates are key to staying competitive. They enable products to gain additional features and capabilities, preventing it from becoming obsolete and maintain its competitive value.
Every day, MSOs face the considerable challenge of keeping their customers happy. Not only by providing high-quality service but also by playing a major role in facilitating their daily life and freeing up more of their customer’s time. Customers do not want to waste valuable time on repetitive, administrative tasks and procedures, which translates into less happy customers and deactivations or loss of loyalty.
In order to ensure that customers are enjoying entertainment services over the Internet, the major Communication Service Providers (CSPs) are constantly seeking to improve their network performance, as well as the tools that are used to solve problems before they arise.
Network security and Fraud have been around for a long time in Cable Operations. As many posts related to this subject have stated, this is a big concern for MSOs. The most common fraud type in unsecured networks is still cloned cable modems. This is not new and there are many topics related to how this affects customer experience and the legal aspect of this practice.
After attending Light Reading’s Future of Cable Business Services 2015 I was excited to see the momentum MSO’s are living in Commercial Services. But without a clear strategy and differentiation to support faster time-to-market & time-to-revenue, increased customer trust and dynamic services enabling, will be key to make the most out of this Prime Time for MSO’s.