Quality of Experience is not only a ‘how are we doing’ snapshot. Properly used, it becomes an invaluable network troubleshooting tool, identifying problems that escape normal QoS measurement and analysis.
In order to shape the customer’s opinion early and provide better customer satisfaction, check out these marketing strategies for CSPs from Intraway’s CMO.
The ability to measure, analyze and understand user sensations and experiences is essential for provider’s growth and continuous improvement. Nevertheless, getting QoE insight on the visualization experience of these OTT platforms is a huge challenge for providers.
Communications providers have a huge opportunity to grow revenue and decrease churn by focusing on customer-centric strategies. Learn three things you’ll have to consider to begin.
In this Intraway/Gartner collaboration, we explore how CSPs’ digital initiatives are reshaping the operations model by transforming infrastructure, processes, skills, culture and leadership. To stay ahead of the business curve, strategic providers will look towards capabilities and technology investments that will allow for rapid service integration, reduced go-to-market times and enhanced customer experiences.
When talking about customer experience, before you can improve it, you need to measure it. The only way to pull this off is to turn subjectivity into actionable metrics.
Wi-Fi related issues account for up to 70% of calls to the contact center. Empowering and educating your customer in Wi-Fi self-management plus the benefits of Self-Optimized Networks puts CSPs on the right path to improving the overall Wi-Fi experience.
In the last few years most of the communication service providers have been deploying CPE gateways with integrated Wi-Fi capabilities to their subscribers. However, monitoring and assuring the Quality of Experience of that wireless loop has been an area where most operators have been not completely focused.