Customers have been used as primary alarm points for networks for too long. What if CSPs could see what customers are experiencing with their networks?
In order to shape the customer’s opinion early and provide better customer satisfaction, check out these marketing strategies for CSPs from Intraway’s CMO.
The ability to measure, analyze and understand user sensations and experiences is essential for provider’s growth and continuous improvement. Nevertheless, getting QoE insight on the visualization experience of these OTT platforms is a huge challenge for providers.
Communications providers have a huge opportunity to grow revenue and decrease churn by focusing on customer-centric strategies. Learn three things you’ll have to consider to begin.
In this Intraway/Gartner collaboration, we explore how CSPs’ digital initiatives are reshaping the operations model by transforming infrastructure, processes, skills, culture and leadership. To stay ahead of the business curve, strategic providers will look towards capabilities and technology investments that will allow for rapid service integration, reduced go-to-market times and enhanced customer experiences.
When talking about customer experience, before you can improve it, you need to measure it. The only way to pull this off is to turn subjectivity into actionable metrics.
Wi-Fi related issues account for up to 70% of calls to the contact center. Empowering and educating your customer in Wi-Fi self-management plus the benefits of Self-Optimized Networks puts CSPs on the right path to improving the overall Wi-Fi experience.
In the last few years most of the communication service providers have been deploying CPE gateways with integrated Wi-Fi capabilities to their subscribers. However, monitoring and assuring the Quality of Experience of that wireless loop has been an area where most operators have been not completely focused.
In the last few years most of the cable industry has been deploying Wi-Fi gateways on a large scale. But most of the monitoring and troubleshooting has been on traditional Quality of Service measurements, not on the customers’ actual quality of experience (QoE).
This Technical Paper prepared for SCTE/ISBE analyzes some of the lessons learned from Wi-Fi residential deployments done by cable operator and proposes a set of new tools to have both real time monitoring and historical dashboards of key parameters of Wi-Fi services.