Customers have been used as primary alarm points for networks for too long. What if CSPs could see what customers are experiencing with their networks?
Automating a fulfillment system is time consuming, costly, and messy, but by reworking it CSPs create a faster, better, cheaper system.
Wi-Fi related issues account for up to 70% of calls to the contact center. Empowering and educating your customer in Wi-Fi self-management plus the benefits of Self-Optimized Networks puts CSPs on the right path to improving the overall Wi-Fi experience.
Through an open and collaborative effort, CableLabs and Intraway developed a proof-of-concept and demonstration on virtualized customer premise equipment (vCPE) using open source software, featured at CableLabs Winter Conference 2016.